Amazing Customer Review

Good Morning, Ms. Laura –

My name is Mark J. and I have been a customer of Levin’s for the past 25 years. For the most part I am a do-it-yourselfer, but when things exceed the scope of my capabilities, I turn to the experts.

This past February, as I was performing maintenance on my mom’s car, I noticed that one of the boots that covers a ball joint had deteriorated from age. I was in the process of changing oil, lubing the front end, and rotating tires when it became apparent that I needed some help. The tires on mom’s car, a 1992 Mercury Grand Marquis (53,000 original miles!) were purchased at the Levin’s in Hammond . . . over 10 years ago! Knowing that customers of Levin’s receive a free rotation, I called Chip at your Highland location. At this point I wanted Chip to assess the repair and, since the car would be on the lift, rotate the tires. Being that the car is over 20 years old, Chip had the mechanic give a very thorough assessment. When all was said and done, mom’s car had many issues. So many, that we wondered if it was worth purchasing a new vehicle. My mom is 88 years old and still drives! She is very hard to please and doesn’t like anything new. After speaking with Chip and after discussions with my mom, we decided that it would be money well spent to repair her car. It was a costly bill, in excess of $3,000.00, but when you break that down over the 20 plus years that she’s had the car, it was well worth the repair.

Now you might be wondering why I am sending this to you – and here is the reason;

My mom, and I, were treated like royalty by Chip, Doug, Mike and Nick the mechanic . . . I hope that I have all of their names right! Chip explained everything in a very easy fashion to my mom. When the repairs were completed and when we arrived to pick up her car, Chip walked me into the service bay where I was introduced to Nick, and then we went over every nut, bolt, caliper, rotor, ball joint, and on and on and on. I wasn’t treated like someone that just walked in off of the street, but a relationship was built.

I first met Chip at the Crown Point location in December of 2012. I was treated very fairly and was extremely pleased with the outcome of the repairs of my car. Chip then moved out to the Winfield location, where a co-worker of mine and I, tracked him down to perform other repairs to our vehicles.

Please, allow me to say, this is how customers want to be treated and this is the proper way to manage a business. I have no affiliation with Chip or any of the gentlemen outside of the business – I am merely just one customer. But I can tell you, because of the way that my mom and my co-worker and I were treated, we’ll keep coming back to Chip to have him take care of us.

I am currently trying to steer another co-worker of mine in his direction for tires -- I have given Chip’s card to him and I hope there is an opportunity for the two of them.

Ms. Laura,

I work in the pre-press area for a local commercial printer -- I can assure you that it is a thankless job. Out of 100 jobs, we may hear a “thank you” on one of them. I am writing to thank Levin for Chip, as well as those around him. Our needs were met, our expectations were exceeded and we are very grateful.

I mentioned earlier that my mom was hard to please; when she got out of the car after driving it home from Levin’s she said, and I quote, “Man, this car hasn’t felt this good in a long time!”

Thank you for your time, Ms. Laura and thanks to Chip and the staff at Levin’s . . . they deserve a standing ovation.

Have a blessed day and a Happy Easter,

Mark J.

St. John, Indiana